Client 360° is the Central Point of your Business Data

1. Contact Information: Based on your customers consent, Clientela offers direct communication lines. This is often highly succesful for "Expert" customers, and a great drive to store tool.
2. Communications: Direct Communication to TOP Customers. All communications and touch points launched via Clientela or third party vendors with integration capabilities (e.g. MarTech email and/or SMS platforms).
3. Purchase Consent: Transform your purchase data into an organized user experience to quickly find the data you need. Customize the data fields you see, and add new data in Clientela.
4. In-store & eCom Wishlist: Create and categorize a customers wishlist, whether in-person personal shopping, or for online customers; understanding their interests / browsing.
5. Key Metric Data: Gather all you need to know about your customer in 5 seconds. Based on the data you have, Clientela can run calculations to give you further opportunities on how to delight the a customer.

Data Flow

There are two types of data flow that exist in Clientela, each can be either dependent on each other, or not.

1. Clientela Data: Clientela offers the ability to store entirely new types of content about your customers; Notes, Personal Preferences, Questionnaires , Send Communications, Triggered Occasions, Tags
2. Brand Data: If your brand has an existing database, Clientela is able to pull and display all of that information via API (preferred) or other forms of integration
3. Clientela x Brand Data: We combine our data to bring new insight about a customer; engagement status, automated to dos, campaigns, VIP and Loyalty tiers, and more