Overview

Our Relational Shopping Button bridges the gap between online and in-store shopping experiences.

By showing this interactive feature on your eCommerce platforms, customers can seamlessly connect with store associates for personalized service, whether it's booking an appointment, requesting a callback, or initiating a live chat. The button is a portal to the physical store, offering the same level of assistance and expertise as in-person interactions. For staff, the button ensures clear attribution for sales and service efforts, enabling them to earn commission on their direct interactions with customers

‍User Groups:

Busy Professionals

• ‍Description: Users with limited time who want a quick and efficient way to get product information or schedule a visit without navigating the store physically.
  Benefit: Offers convenience and saves time by allowing them to quickly book appointments or request callbacks.

Personal Shoppers / Luxury Buyers

• Description: Customers seeking high-end, tailored service who value direct engagement with knowledgeable store associates.
  Benefit: Enhances their shopping experience by providing one-on-one attention and specialized recommendations, creating a more personalized journey.

Tech-Savvy Shoppers

• Description: Shoppers who are comfortable with online interfaces and appreciate instant communication options like live chat.
  Benefit: Instant access to store associates via chat allows for real-time support and guidance in their purchase decision.
  

Feature-Set

Appointment Booking

• Customers can select a store associate or service in a specific department and book an appointment via the associate’s calendar. Steps in the booking process can be adjusted depending on the in-store environment.

Live Chat

• Customers can connect one-on-one with a store associate about a product or service in real time. The associate receives a push notification to join the live chat.

Call Back Request

• Customers can request a store associate to call them at a specific time or whenever convenient. The associate receives a push notification to contact the customer.

Staff Benefits:‍

• Store associates can better engage with customers through these direct interactions, creating a higher chance of sales conversion. This leads to sales attribution and potential commissions, making it a win-win for both customers and employees.