Overview

Our Relational Shopping Button bridges the gap between online and in-store shopping experiences.

By showing this interactive feature on your eCommerce platforms, customers can seamlessly connect with store associates for personalized service, whether it's booking an appointment, requesting a callback, or initiating a live chat. The button is a portal to the physical store, offering the same level of assistance and expertise as in-person interactions. For staff, the button ensures clear attribution for sales and service efforts, enabling them to earn commission on their direct interactions with customers

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Feature-Set

Appointment Booking

• Customers can select a store associate or service in a specific department and book an appointment via the associate’s calendar. Steps in the booking process can be adjusted depending on the in-store environment.

Live Chat

• Customers can connect one-on-one with a store associate about a product or service in real time. The associate receives a push notification to join the live chat.

Contact Back Request

• Customers can request a store associate to call them at a specific time or whenever convenient. The associate receives a push notification to contact the customer.

Staff Benefits:‍

• Store associates can better engage with customers through these direct interactions, creating a higher chance of sales conversion. This leads to sales attribution and potential commissions, making it a win-win for both customers and employees.

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